Customer Experience

Customer Stories:

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Britain’s leading professional services and outsourcing firm engaged SR-STAR consulting to drive the Enterprise Architecture, covering data, application, security and technology pillars. Provide technical/solution assurance, leadership and architecture governance across a complex transformation programme, reforming current corporate systems into a Smarter Faster Digital experience for customers, partners and employees.

 

In this engagement we developed an API first strategy complementing existing investments in the ERP platforms, PaaS platforms and developed an approach to consolidate the CRM estate allowing to consolidate lead management, CPQ, billing, marketing, customer 360 and provide visibility across the sales pipeline. We recommended an event based integration into corporate systems like CRM, marketing, finance, HR, Identity management, workspace management delivering a flexible architecture to support transformation across different business lines.